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Terms & Conditions

We are The Orchard Villas, our registered address is Yialiskari Bay Estate,  Loustri, NE Corfu 49083, Greece and our MHTE, Greek National Tourist Office Operating Licence numbers, are: Villa Elia 1166785; Villa Lemonia and Villa Portokalia: 1166796; Villa Karydia: 1166801. These Terms including any revised terms we post from time to time, state the terms under which we provide you with various services on the website owned and operated by The Orchard Villas.com. These terms (Which incorporate our Privacy policy) apply to any booking that you make with us, so you should read them carefully. They contain some exclusions and limitations of liability. By accessing, browsing, and/or using our site and/or services on the website and/or by making a confirmed reservation on our site, you are deemed to accept these terms and agree to be bound by these terms and by all terms, policies and guidelines incorporated by reference, whilst using our site, services and during your stay. If there is anything you do not understand or want to know, please contact us before booking.

01.Before you book

Please read the following information carefully.
Accommodation Descriptions – In describing accommodation we have tried to be as factual as possible.

Website Accuracy – We take every precaution to ensure that the descriptions of each property and facility are as accurate as possible at the time of publication. However, circumstances can change after publication. For example, all the facilities in a Villa might not be fully functional in early or late season. We reserve the right to make changes after publication of information. A pool may be closed for maintenance, or air conditioning may only be available at certain times of the day and/or year. Public holidays and religious festivals may also affect the availability of some of the facilities. We will tell you of any changes that we know about when you book your holiday. You can check our Website for any changes in conditions. If you have already booked, we will tell you of any change in circumstances which would affect your holiday as soon as we can before you leave. We cannot accept liability for information, however obtained, from outside sources such as suppliers and independent third party websites.

Bedding Policy and room occupancy

Villa Elia or Villa Karydia
Occupancy based on bed configuration

– 1st Floor (3 bedrooms)
1 Double Bedded room (Space for baby cot) – 2 adults
2 single beds separated (Space for rollaway bed) – 2 adults
2 single beds joining – 2 adults
– 2nd Floor (Master bedroom)
Double 4 poster bed – 2 adults
Maximum Occupancy per bedroom
– 1st Floor (3 bedrooms)
1 Double Bedded room (Space for baby cot) – 2 adults + 1 infant
2 single beds separated (Space for rollaway bed) – 2 adults or 3 children
2 single beds joining – 2 adults or 2 children
– 2nd Floor (Master bedroom)
Double 4 poster bed – 2 adults + 1 infant

Villa Lemonia or Villa Portokalia
Occupancy based on bed configuration
1st Floor (3 bedrooms);

1 Double Bedded room – 2 adults;

2 single beds joining – 2 adults;

2 single beds joining – 2 adults
Maximum Occupancy per bedroom
1st Floor (3 bedrooms) ,

1 Double Bedded room – 2 adults; + 1 infant

2 single beds joining – 2 adults or 2 children;

2 single beds joining – 2 adults or 2 children

Children -• Child costs will be shown in the confirmation and apply to children under 12 years of age on the date of their return travel when sharing a room with two adults.
• Villa costs should be calculated on the number of adults in the party, adding child costs if applicable

Children and Infants – Charge:

Please note that rollaway beds are available maximum one per Villa as indicated in the occupancy description. Infants aged 0-5 years is accommodated free of charge in existing bedding. High chairs and cots are provided at a charge. The location offers stunning views however this makes it unsuitable for small and unsupervised children.

Extra Occupancy – Unless otherwise stated the extra bed usually of the ‘fold-down or rollaway’ type. Please note that rooms in the 3-bedroom Villas will be somewhat cramped and will only be able to accommodate a maximum of 2 guests plus 1 infant.

Honeymoon and Wedding Anniversaries – Remember to tell us at the time of booking. A copy of your wedding certificate may need to be presented upon check-in at resort to qualify for featured offers, so please be sure to take one with you when you go to avoid disappointment. Wedding anniversary offers generally apply to those celebrating silver (25th), pearl (30th), ruby (40th), gold (50th) and diamond (60th) only.

Self-catering – Our villas are rented on Self-catering basis; however, our kitchens are fully equipped and

we provide linen, bath towels, bathrobes, slippers, pool towels.

Nights in the Villa – The ‘Number of Nights’ stated on every publication of prices refers to the number of nights’ accommodation reserved for you in the Villa, during your stay from the day of check-in to the day of check-out. Some flights from the UK are overnight flights arriving early the next morning and do not count as one of your accommodation nights. Your room will be made available as soon as possible.

Check In /Check Out Time/Change Over Day – Change-over day is Monday for all villas May – Oct other months change-over day can be at prior arrangement.

-Check in: 14.00 hrs (Early arrivals subject to availability)

– Check out: 10.00 hrs

To guarantee accommodation at The Orchard Villas for guests with late flights it is recommended to book an additional night upon reservation.

Villas used from 11.00 hrs – 18 hrs  For Prepaid bookings 50% of daily rate

Villas used beyond 18.00 hrs Full daily rate.

 

Prices – All rates are per villa, for the chosen number of nights, on Self-Catering basis. Rates are quoted in Euro or the chosen currency, based on Villa Occupancy Villa Lemonia and Villa Portokalia are priced for 6 adults, Villa Elia and Villa Karydia are priced for 8 adults. The Villa price as quoted verbally at the time of booking will be provisional until written confirmation of the up-to-date price has been issued and a deposit taken. Prices shown on this website, are for guidance only. The Villa price that we confirm to you in writing at the time of booking is the price, including increases or reductions, that you will pay.

Security Deposit – A security deposit is required to cover damages or breakages. This is set at Euro 800 per villa per arrival. This deposit is to be paid at the time of confirmation and will be returned no later than 30 days from departure of guests from resort unless deductions are due. Such deductions will (if applicable) be advised to the guests whilst on holiday or no later than 21 days from departure from resort.

Special Requests – If you have any special requests you must advise us of these at the time of booking. We shall do our best to meet your requirements, but we cannot guarantee that they will be provided. We regret we cannot accept any booking, which is conditional upon the fulfilment of a particular request.

Special Needs – Our hillside location makes it difficult for people with walking difficulties.

What Your Villa Price Includes

  • Accommodation – as detailed in the Villa description and/or confirmation.
  • Linen, towels, bath robes, slippers
  • Cleaning service 2 -3 times per week, to include arrival/departure date
  • Pool and gardens maintenance
  • Services of our Management team
  • Cots/highchairs must be requested at the time of booking

Services and facilities for guests use:                                                                                       

Guests will have FREE access to the following facilities/activities

(some subject to weather permitting):

– Use of WI-FI Internet in the Villa. (PC/Laptop/printers not provided)

– Use of IPOD Docking Station with speakers

– Use of telephone for local and incoming calls

– Use of private swimming pool

– Use of Table tennis table

– Use of board games and snooker table

– Use of private Sauna (only available in Villa Elia and Villa Karydia)

What is Not Included
• Personal spending, for example, tipping, porters, drinks or food.
• Cost of securing visas and vaccinations where necessary.
If you have any questions that are not covered here, please contact our team who will be happy to help.

Advance Registrations – We may be able to advance register your holiday request before the release of airline schedules and accommodation rates. Requests that are made more than 11 months in advance are subject to availability and prices at time of confirmation.

Travel Advice – Before you travel – Check with the Greek Embassy for advice and the latest information about specific countries. Further information is available from: • https://www.mfa.gr/en/visas/visas-for-foreigners-traveling-to-greece/countries-requiring-or-not-requiring-visa.html

UK nationals  travelling to Europe from  01 January 2021 –

For the latest updates on the travel requirements for UK nationals visiting Europe from 1st January 2021 please visit the UK Government website https://www.gov.uk/visit-europe-1-january-2021

02.Booking your holiday

How to book your holiday – Visit our website www.theorchardvillas.com   or Email us at sales@theorchardvillas.com or Call us direct on 2661033909 (from overseas +30 2661033909) or UK tel: 0 7771660035 (from overseas +44 7771660035);

Payment for your holiday – A deposit of 30% of the Villa rental must be paid on making your booking. No contract with us will exist until we have received these amounts and we have issued our confirmation in writing confirming your booking except in the case of bookings made within 10 weeks of departure when our Late Booking procedures apply. Should you later cancel, cancellation charges will become payable in accordance with “Late Bookings” below. We reserve the right to refuse or continue with a booking without giving any reason.
The balance or for late bookings the total cost must be paid at least 10 weeks before departure. Where travel is within 10 weeks of the booking date you will need to pay the full cost of the holiday at the time of booking, Cheques cannot be accepted. Once payment has been made and cleared, we will forward the lead name on your booking, a confirmation detailing your holiday and showing the total cost and balance due, within approximately 14 days. You should check all the details shown on this invoice very carefully. You must inform us as quickly as possible if any of the details on the invoice are incorrect. The balance due date will also be shown on your invoice. Please note that the balance of the holiday must be paid no later than 10 weeks before departure. Failure to do this may result in your holiday being cancelled and charges made accordingly.

Late Bookings – Late bookings are those made within 10 weeks of departure. Once details have been confirmed to you over the phone or via email, full payment will be due immediately. It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking.

Contacting Us After You’ve Booked- If you book directly with us, all documentation will be sent to the address given to us by the lead name on the booking at the time the reservation was made.
To pay your final balance, amend your booking or discuss any other aspect of your holiday contact our Customer Services team e-mail: sales@theorchardvillas.com

Booking – Any person making a booking with us is deemed to have the agreement of all the persons named, to be bound by our terms & conditions.

Privacy Policy The information that we obtain through your use of our Site, either through the reservation process or otherwise, is subject to the privacy policy posted on our Site (“Privacy Policy”). Our Privacy Policy contains the provisions that govern our collection, use and disclosure of the information you provide to us, including our respective rights relative to that information and are a part of these Terms and Conditions. Please review our Privacy Policy before you use our Site and/or services. If you are unwilling to accept the terms and conditions of our Privacy Policy, please do not use our Site and/or services.

Holiday Insurance – Do Not Travel Without It. It is a fundamental condition of booking that under the terms of this contract you are required to have suitable travel insurance taken at the same time as booking your stay.

This should ideally cover the following: cancellation and curtailment cover up to the cost of the holiday for each member of the party, medical cover with emergency repatriation, loss of luggage, travel delay plus loss of personal items and cash.

Arrival Information – After we have received your full payment and approximately 14 days prior to your arrival, you will be sent your all documentation.
Please advise us of your arrival /departure details in advance of your arrival so we can pass this information ot our team so they can prepare for your arrival.
Please also read your confirmation thoroughly and inform us immediately of any inconsistencies.

03.Your security

Complaints Procedure – If you have a complaint you must tell your, local agent and / or the Villa Management. If we cannot resolve the problem at the resort, you must send an email within 35 days of your return from holiday to sales@theorchardvillas.com. If you do not tell us about your complaint, our ability to investigate it could be seriously hampered, and we will not deal with it unless there is a valid reason why you didn’t inform us.

Limitation On Our Liability – Neither the Owner nor the Owner’s Representative accepts any responsibility or liability for: any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by you, your party or visitors regardless of the cause, any vehicle or the contents of any vehicle used, hired or engaged by you or your party during the Rental Period, inability of you or any member of your party to enter the location of the villa or stay at the villa for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections, and/or any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Villas which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control. In no case will the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.

04.If you want to change your booking

If You Change Your Reservation – If you want to change any details of your booking (e.g. transfer to another of our Villas, departure date, change or cancel pre-departure special offer etc), we will do our best to help.

If You Cancel Your Holiday – You or any member of your party may cancel your booking, or part of it, once it has been confirmed, but the instructions will only be valid if put in writing and signed by the person who made the booking i.e. the lead name on the booking. These written instructions should go directly to sales@theorchardvilals.com . To compensate us for the expense of processing your booking and for the risk that we may not be able to resell the holiday, we charge a cancellation fee on the scale shown below. The amount payable (by whoever confirmed the booking) depends on when we receive your written instructions – the more notice you give, the less we will charge. If you have to cancel for reasons covered by your insurance policy you should be able to recover your cancellation charges:

Time before departure when cancellation is received by us Cancellation Charge (% of total holiday cost excluding any insurance premiums and any amendment fees already paid to us)

Stays between 1 Feb – 15 Jul & 25 Aug – 30 Nov

31 days or more loss of deposit
30 – 15 days 50%
14 days or less 100%

Stays between 16 Jul to 24 Aug

71 days or more loss of deposit
70 days or less 100%

In certain cases, a higher cancellation charge may apply. Please enquire at the time of cancellation.

05.Changes to our services

Because of local circumstances there may be a change in the Villa you have chosen

It is unlikely that we will have to make any changes to your holiday, but we reserve the right at any time and from time to time to modify, suspend, discontinue, or terminate our services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, discontinuation, or termination of our services.

06.Before you travel

Food Welcome Packs and Hampers

The Orchard Villas are in a secluded location and whilst clients arriving in reasonable time will be able to shop en route or locally, those who may arrive late and after shops have shut, may opt for one of our Welcome packs or a Hamper to be put in villa before arrival or send us a shopping list prior to departure. Provisions, subject to availability of local produce, will be sufficient for the number of people arriving in the Villa. For detailed information of the hamper contents see description. Prices are available on request.

Passports & Visas – To enter Greece a passport with minimum validity of 6 months is required. All guests full, legal names and children’s ages are required at time of booking. Possession of proper documentation is the responsibility of the passenger. Each guest needs to present a valid passport. To enter Greece, citizens from certain countries may be required to present a valid passport which must be current up to your travel period or a visa. Please contact the Greek Embassy. If you are departing Greece for a country that has the passport validity requirement of six (6) months beyond the dates of travel, then that requirement will be enforced. The passenger’s failure to provide such documentation may result in automatic flight cancellation without right to a refund.

UK nationals  travelling to Europe from  01 January 2021 –

For the latest updates on the travel requirements for UK nationals visiting Europe from 1st January 2021 please visit the UK Government website https://www.gov.uk/visit-europe-1-january-2021

Emergency Contact Details (ECD) – ECD may be required by us. It is your responsibility to provide this information if required. Your ECD data will be handled as described in our Data Protection Policy.

Responsible Travelling – Tourism can sometimes damage the environment and culture of holiday destinations. If you would like to make a positive difference – and get the most enjoyment from your holiday – here are some suggestions:
Respect local people
• Be sensitive to local customs and traditions
• Dress inoffensively, especially in holy places
• Ask permission before you take photographs of people or their homes
• Respect private property and keep to marked paths
• Try learning a few words of the local language
Interact with the local economy
• Sample local markets and restaurants, and use public transport
• Do not buy products made from endangered species
• Ask our team’s advice about local tipping customs.
Take care of the environment
• Save water and energy – simple things like taking a shower rather than a bath, re-using towels, and turning off the air-conditioning and lights when you leave your rooms can make an enormous difference
• Dispose of litter carefully, and use the recycling bins provided for food waste, don’t remove, wildflowers or other wildlife.
• Offset the environmental impact of your holiday flight – visit www.climatecare.org for more information.

Safety Matters – Part of the fun of any holiday is experiencing a different way of life. This will almost certainly expose you to different hygiene and safety standards than you are used to at home. We consider the safety and well-being of our customers as high priority and want you to have a safe and enjoyable holiday. We aim to meet the local health and safety standards; however, it is your responsibility to take every step to ensure your own safety and well-being at all times.

07.On holiday

Resort Development – From time to time, building work and its associated noise is unavoidable in the resort. We have no control over building works arising from the areas growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. If we learn of specific developments at, or close to our Villas which are likely to affect the enjoyment of your holiday, then we will do our best to contact you before departure.
Resort Team – There is, always someone close at hand during your holiday should you require them. We use the services of an experienced Local team who works closely with us and who will be available on call throughout your holiday. Please feel free to contact them.
Resort Information – Emergency Contact – 24-Hour Duty Office
In the event of an emergency whilst you are on holiday you should contact our local Agent. In addition we operate a 24-hour emergency line for your convenience. Contact details for both of the above will be supplied with your travel documents approximately 14 days before your departure. Please keep them safe.
Restaurants – Please note that recommendations are our own personal opinion.
Tipping and Local Taxes –This should always be at the discretion of the individual. Beware! – tariff prices overseas may be subject to obligatory local taxes. An additional charge may sometimes be levied for payment by credit card.

Travel in Resort – Domestic flights, boats and buses are subject to delay due to weather, operational difficulties and, regrettably, over-booking.

Watersports – Watersports are available in the resort of Kalami and are subject to availability, maintenance and weather conditions. Facilities may be temporarily withdrawn without prior notification. It is your responsibility to use adequate safety aids and feel confident in the standard of facilities offered in resort.

Weather – Weather information should be used only as a guide. Before booking your holiday you should research fully the local weather as this can vary from month to month. We cannot be responsible for the weather during your holiday.

Unused Services – Please note that we do not give refunds for pre-booked services that you do not use. Any changes you choose to make to your holiday arrangements once in resort will incur the appropriate additional charges.

08.General conditions

This agreement will be governed by the relevant law wherever you live in the UK or EEA 020121